Can't access a tour?
Enter the 6-character tour code from your guide. If you joined as a guest, use Restore Access with your tour code and recovery key (AURA-XXXX-XXXX). Lost it? Ask the guide for a new code or contact support.
Learn moreSUPPORT
We're here to help.
Find answers to common questions, get in touch with our team, or request account deletion if you need to.
Frequently asked questions
Where are original photos stored?
Original files are stored in the tour guide's Google Drive. AuraStash manages access, organization and small previews.
Learn moreHow do I delete my account?
In the app open Profile → Delete Account & Data, or submit a request on the deletion page. No sign-in on the website is needed.
Learn moreWho can see my photos?
Private photos only you. Tagged photos the author and tagged people. Group and landscape photos the tour group. See the Privacy Policy for details.
Learn moreNo answers found. Write to us and we will help.
Request account deletion
Permanently delete your AuraStash account and the photos you uploaded. Read exactly what is removed and what is kept.
Get in touch
Have a question or need help? Our team typically responds within 7 days.
support@aurastash.com- General questions
- Technical issues
- Partnerships & business